Got Questions? We've Got Answers.
We're so glad you're here! It's smart to ask questions, and we believe in being completely open and honest. We've gathered some of the most common queries our customers have, but if you can't find your answer here, please remember our friendly team is always just an email away.
Orders & Shipping
How long will my order take to arrive?
We know you're excited to receive your items! Our team works hard to process and dispatch all orders within 1-2 business days. After that, our standard shipping time is 5-7 business days for most pin codes across India. So, you can typically expect your order to arrive within 6-9 business days total.
How can I track my order?
Of course! As soon as your order is shipped, we will send you an email with your tracking number and a link to our tracking partner's website. You can also visit the "Track Your Order" page on our website and enter your details there to see your order's journey.
Do you offer free shipping?
Yes, we do! We're happy to offer free shipping on every single order, with some conditions applied.
I made a mistake with my shipping address, can I change it?
Please email us at contactshopwaale@gmail.com as quickly as possible with the subject line "URGENT: ADDRESS CHANGE". If your order hasn't been dispatched yet, we will do our best to update it for you. We can't guarantee changes once the order is processed, so please double-check your address at checkout!
Returns & Refunds
What is your return policy?
You can request a return within 7 days only if the product is damaged or if the wrong product has been delivered. Returns will be accepted only under these conditions, and only if the request is made within 7 days of delivery.
What if my item arrives damaged or is the wrong product?
If your item arrives damaged or you receive the wrong product, you can request a return within 7 days. Please share clear photos of the issue so we can resolve it quickly.
Payments & Security
What payment methods do you accept?
We accept a wide range of payment options for your convenience, including all major Credit and Debit Cards, UPI (like Google Pay, PhonePe, Paytm), and major mobile wallets.
Do you offer Cash on Delivery (COD)?
Yes, we do offer Cash on Delivery (COD).
Is my payment information secure?
Absolutely. Your security is our top priority. Our store uses certified Level 1 PCI DSS compliant payment gateway. This is the highest level of security, meaning your payment information is encrypted and completely safe.
About Us & Our Products
Are you an Indian company?
Yes, we are proudly an Indian business. We're a small team passionate about serving our fellow Indians with great products and even better service
Why should I shop with you instead of a big marketplace?
That's a great question! While marketplaces offer endless choice, we offer something different: curation and care. Every product at Shopwaale is handpicked and vetted by our team. We don't sell a million things; we sell a thoughtful collection of items we believe are genuinely clever and useful. When you shop with us, you're supporting a small Indian business and you get the personal touch of a team that truly cares about your happiness.
Where do your products come from?
To bring you the most unique and innovative products, we partner with a variety of trusted suppliers and manufacturers from around the world. Our job is to do the hard work of finding and vetting these items, so we can ensure they meet our quality standards before we offer them to you.
Still Have Questions?
We're here to help! Drop us an email and we'll get back to you within 24 hours.